Returns Policy
IZAAK AZANEI DMCC is dedicated to offering the highest levels of quality and service. If you are not satisfied with your purchase, returns are accepted on all our products if sent back to us within fourteen (14) days of your receipt of the ordered merchandise; subject to all tags being intact and not being worn.
Please note that we do not provide any returns paperwork in the delivery box. To make a return, please email us at info@izaakazanei.com and indicate clearly the reason of your return. Please include as many details as possible.
(Any item(s) purchased in the SALE (including FINAL SALE and SUMMER SALE) are non-returnable, non-refundable and non-exchangeable).
Refund Process
Refunds will only be processed after the item(s) returned have been approved. After approval, we will issue a refund of the full face value of item(s) duly returned (excluding, where applicable, the original delivery charges and cash handling fees).
Your Order will be refunded upon receipt of the returned merchandise. Please allow 7 to 10 working days from receipt of a return for us to process a refund. Once a refund is processed you will receive a confirmation email (the email will be sent to the same email address as your order confirmation). After receiving the Refund confirmation email, please allow further 5 to 10 working days for the refund to enter your account. This time frame is dictated by your bank and is outside our control.
Refunds will be done only through the original Mode of Payment.
Important Note for UK Customers: Refunds can only be processed once we receive the parcel and complete our inspection. The refund will cover only the price of the item(s); we are unable to refund any duties or taxes.
For any further information on returns, please contact us at info@izaakazanei.com.
Exchanges
We are not currently able to offer Exchanges. Instead, all items should follow the returns process, and a new Order placed for the replacement item(s).
International Returns
Item(s) purchased online can be returned via post.
Item(s) must be returned in their original, unused condition, with all tags.
IZAAK AZANEI DMCC will not accept returns for any item(s) that have been worn and /or tags removed.
When sending the item(s) back to us from outside the UAE, the customer must remember to classify the item(s) as a “RETURN”. The item(s) must not be classified as merchandise otherwise it will be sent back to the customer.
All items must be returned within fourteen (14) days of receipt. You will be responsible for arranging to have the item(s) returns to us, and for any costs incurred. If your parcel is stopped in customs and a charge is levied, we will refuse payment and the package will be returned to you. IZAAK AZANEI DMCC is not liable to pay customs duty for returned goods under any circumstances.
We inspect all returns and reserve the right to deny or refuse a full credit based on the returned condition. Please note that refunds received outside of this time frame will not be accepted. By purchasing from IZAAK AZANEI DMCC you accept these terms and conditions.
Return Address:
FOR UK & US ORDERS:
IZAAK AZANEI LTD
35 Century Court,
Grove End Road,
St Johns Wood,
London, England, United Kingdom
Contact number: +971 4417 9480
FOR ORDERS FROM THE REST OF THE WORLD:
IZAAK AZANEI DMCC
Office 3402-3403 Jumeirah Bay X2 Tower, JLT
Dubai, United Arab Emirates
Contact number: +971 4417 9480
Shipping and handling charges are non-refundable, and the customer is responsible for any return shipping costs, unless the item has arrived damaged or incorrect.
**We strongly recommend using a recorded or special delivery that insures you for the value of the goods as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.