We will aim to dispatch the order as soon as possible after your order has been accepted by us to the postal address you have provided. In some cases, the item(s) you have ordered may be available in a different warehouse and this could lead to a delay in the delivery in your item. Should this happen, we will notify you via email.

Please note that if your Order has been shipped you will no longer be able to cancel the order, and will have to follow our returns policy. 

Weight of delivery is recorded prior to shipment. Weight of shipment can be verified against weight of underlying contents of each delivery. Weight of each delivery is recorded to serve as proof of contents of each underlying package. Weights of each item can be found on our company website. The weight of the delivery box with one IZAAK AZANEI item is approximately 0.3 to 0.5 kg. If two items are ordered at one time, they will be packaged together making the box weight approximately 0.75 to 2.5 kg. When more than one item is ordered at a time, the items will all be shipped together in the same delivery box. Once we have dispatched the box, the corresponding weight of the parcel can be verified by the customer. Changes to the contents after dispatch are not liable by us provided that we can give the customer proof of the weight on dispatch. Please note that we do have CCTV footage in our international packing station, which can act as proof if a dispute were to arise. 

Items are either dispatched on the same working day or the next working day depending on the time of order and availability of the product in the warehouse.

International Distribution Office hours:

Monday to Friday, 9 am to 5 pm (excluding Public Holidays)

If an order is placed after 4 pm on Friday, it will be processed on the following Monday. 

INTERNATIONAL SHIPPING

Estimated delivery time is 2 to 7 working days once your order has been dispatched. In some instances, item(s) with fur may not lawfully be imported into the destination country. The customer must ensure the product can lawfully be imported into the destination country. Deliveries outside of the UAE may be subject to import taxes, customs duties and other fees levied by the destination country.

All orders are delivered duties unpaid and all import taxes, duties and customs fees as well as compliance with the laws and regulations of the destination country are the customer's responsibility. Payment is usually collected at time of delivery. Please note that we have no control over these charges and cannot predict their amount. All shipments outside of the UAE should arrive within their specified timescale stated, should there be no customs delays. Please note that the timescales stated are after dispatch of the order.

www.izaakazanei.com (the "website") will not deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanction countries in accordance with the law of the UAE.

EVENTS OUTSIDE OF OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside our control. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable.

CANCELLATION

You may contact us at any time prior to your Order being marked as “Processed" on our online Order tracking system to cancel or change it. If you do so, we will at your request either: (i) cancel it free of charge and issue you with a full refund or (ii) do our best to change it, subject to stock availability and any applicable price adjustment. If the Order has been processed, please await delivery and use the Returns process.